Security Overview

At NoteIQ, security is not just a feature—it's the foundation of everything we build. We understand that healthcare organizations trust us with their most sensitive data, and we take that responsibility seriously.

Our security program is built on industry best practices, continuous monitoring, and a commitment to transparency. We maintain comprehensive security controls across infrastructure, application, and organizational levels.

Compliance & Certifications

HIPAA Compliance

NoteIQ is fully compliant with the Health Insurance Portability and Accountability Act (HIPAA). We implement all required administrative, physical, and technical safeguards to protect Protected Health Information (PHI).

Business Associate Agreements (BAA) available for all healthcare customers

SOC 2 Type II

We are actively working toward SOC 2 Type II certification, demonstrating our commitment to security, availability, processing integrity, confidentiality, and privacy.

GDPR Ready

Our platform includes features to help you comply with GDPR requirements, including data portability, right to erasure, and consent management.

Data Protection

Encryption

In Transit: TLS 1.3 encryption for all data transmission
At Rest: AES-256 encryption for all stored data
Backups: Encrypted backups with separate encryption keys
Database: Encrypted database volumes with key rotation

Access Controls

Multi-Factor Authentication (MFA): Required for all user accounts
Role-Based Access Control (RBAC): Granular permissions based on job function
Session Management: Automatic timeout and secure session handling
Password Policies: Strong password requirements and regular rotation

Data Isolation

Complete logical separation between customer data
Practice-level data segregation within the platform
No data sharing between organizations without explicit authorization

Infrastructure Security

Cloud Infrastructure

NoteIQ is hosted on enterprise-grade cloud infrastructure with:

99.9% uptime SLA with redundant systems
Automated failover and disaster recovery
DDoS protection and traffic filtering
Regular security patches and updates
Network segmentation and firewall rules

Data Centers

SOC 2 Type II certified data centers
Physical security controls (biometric access, 24/7 surveillance)
Environmental controls (temperature, humidity, fire suppression)
Geographic redundancy for disaster recovery

Monitoring & Auditing

Security Monitoring

24/7 Monitoring: Continuous monitoring for security threats and anomalies
Intrusion Detection: Real-time alerting for suspicious activity
Log Management: Centralized logging with retention and analysis
Threat Intelligence: Integration with global threat intelligence feeds

Audit Logs

Comprehensive audit logging includes:

User authentication and access events
Data access and modifications (who, what, when)
Administrative actions and configuration changes
System events and security incidents
6-year retention for HIPAA compliance

Backup & Disaster Recovery

Automated Backups

Frequency: Automated backups every 6 hours
Retention: 30-day rolling backup retention
Encryption: All backups encrypted with separate keys
Testing: Regular backup restoration testing

Disaster Recovery

RTO (Recovery Time Objective): 4 hours
RPO (Recovery Point Objective): 1 hour
Geographic Redundancy: Data replicated across multiple regions
Failover: Automated failover to backup systems

Application Security

Secure Development

Secure coding practices and code reviews
Automated vulnerability scanning in CI/CD pipeline
Dependency management and updates
Regular penetration testing by third-party security firms

Web Application Security

Protection against OWASP Top 10 vulnerabilities
Input validation and sanitization
CSRF and XSS protection
SQL injection prevention
Rate limiting and DDoS protection

Incident Response

We maintain a comprehensive incident response plan that includes:

Detection: 24/7 monitoring and automated alerting
Response: Defined escalation procedures and response team
Communication: Timely notification to affected customers
Resolution: Rapid containment and remediation
Post-Incident: Root cause analysis and preventive measures

Report a Security Issue: If you discover a security vulnerability, please report it immediately to security@noteiq.pro. We take all reports seriously and will respond within 24 hours.

Employee Security

Access Management

Background checks for all employees with data access
Principle of least privilege (minimal necessary access)
Regular access reviews and revocation procedures
Immediate access termination upon employee departure

Training & Awareness

Mandatory security training for all employees
Annual HIPAA compliance training
Phishing awareness and testing
Secure handling of sensitive data

Third-Party Security

We carefully vet all third-party vendors and service providers:

Security assessments and due diligence reviews
Business Associate Agreements (BAA) where applicable
Regular security audits of vendors
Contractual security and privacy requirements
Vendor risk management program

Your Responsibilities

Security is a shared responsibility. To keep your account secure:

Use strong, unique passwords and enable MFA
Never share your login credentials
Keep your devices and software up to date
Be cautious of phishing attempts
Report suspicious activity immediately
Train your staff on security best practices
Follow your organization's security policies

Contact Security Team

For security inquiries or to report security issues:

NoteIQ Security Team

Security Issues: security@noteiq.pro

General Support: support@noteiq.pro

We respond to security reports within 24 hours and provide regular updates throughout the resolution process.